Shipping policy


Shipping Policy



At SnugPurr™, we’re committed to delivering your order as quickly and safely as possible. Please review the information below before placing your order.



Order Processing



All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.


During periods of high demand, processing times may be slightly longer. If this happens, we’ll keep you informed.



Shipping Times



Estimated delivery times:


  • United States: 5–10 business days
  • Canada: 6–12 business days
  • United Kingdom: 5–10 business days
  • Ireland: 4–8 business days
  • Australia & New Zealand: 6–12 business days
  • Europe: 5–10 business days
  • Rest of the World: 7–15 business days



Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.



Shipping Costs



Shipping costs are displayed during checkout before payment is completed. We may offer free shipping promotions from time to time, which will be clearly indicated on our website.



Order Tracking



Once your order has shipped, you’ll receive a tracking number via email so you can monitor your delivery in real time.


If you haven’t received your tracking information within 5 business days of placing your order, please contact us.



Incorrect Shipping Information



Please ensure your shipping address is correct before completing your purchase.


SnugPurr™ cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided at checkout.



Lost, Delayed or Damaged Packages



If your package arrives damaged, is significantly delayed, or appears to be lost in transit, please contact us as soon as possible at support@snugpurr.com. We’ll work with the shipping carrier to resolve the issue and help find the best solution.



Customs & Import Duties



International orders may be subject to customs duties, taxes, or import fees determined by your local authorities. These charges, if applicable, are the responsibility of the customer.



Contact Us



If you have any questions regarding shipping or your order, please contact our support team:


Email: support@snugpurr.com


We’re always happy to help.